Complaint Procedure

We do everything we can to make sure our customers get the best products and the best service possible. If you are not completely happy with your High-Tech Windows’ experience, please let us know.


If you have a complaint we will:

  • make it easy for you tell us what went wrong
  • give your complaint the attention it deserves
  • resolve your complaint fairly and without delay
  • make sure you are satisfied with the way your complaint is handled

If you would like to make a complaint you can:

Please tell us about your complaint by either…

  • visit our showroom at Staverton Technology Park, Gloucester Road, Cheltenham, GL51 6TQ
  • write to our Complaints Manager at the above address
  • call us on 01452 857057
  • email us at
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