High Tech Windows Ltd in liquidation 8/12/2022

High Tech Windows Ltd, was an independent installer of windows, doors and conservatories. High Tech was severely impacted by COVID, massive price rises and a general downturn in business. Over the past decade it struggled to modernise and reduce its cost base, which made it vulnerable to a downturn.

The recent owner purchased the distressed company in December 2019 just before the lockdown, the worst possible timing. At the time of purchase the full extent of High Techs problems was not disclosed to the new owner, which when combined with global events made the task of rescuing the failing business an impossible challenge.

In order to achieve the best outcome for customers, staff and creditors, the tough decision was made to cease trading 24/10/2022. Everything possible has been done to mitigate the impact on customers, creditors and staff during this extremely difficult time.

Work in Progress:

If you placed an order with High Tech and paid a deposit or stage payment, then please don’t panic. Most of you will already have been contacted and if you haven’t already then you should be contacted to arrange the completion of your installation.

Creditors:

All known creditors have been contacted by the insolvency practitioners in writing. If you believe that you have not received communication then please contact cardiff@btguk.com

Debtors:

If you owe money to the company then you will be contacted for payment in due course.

Guarantees:

If your installation was completed in the last 10 years and you paid in full, then you will have received an insurance backed guarantee. If you need rectification work then you will need the Insurance Backed Guarantee certificate and a copy of the original Contract of Sale including the terms and conditions to make a claim. The terms of the guarantee are on the reverse of the Contract of Sale.

Out of Guarantee:

A reputable provider of out of guarantee service work is being sought. A link to that provider will be posted here in due course.

Staff:

All staff with greater than 2 years service were made redundant and will receive their redundancy entitlement.

Testimonials

Frank was great – he Explained and went through everything but not in a long winded or pushy way which was nice. He answered all my questions I had and was very knowledgable and pleasant – it makes a change not to have a company shoving the sales speech down your throat!!! The house I am living in now for the past 20 years has the original doors and windows in that Hi tech put in 43years ago so I know that they last!!!!! Looking forward to having new windows now – might even think about getting a nice new front door in the future!

Miss Howells -

It was the second time we’ve used High Tech and we would certainly use you again. We’ve found you very professional and reliable.

Mr and Mrs R - Gotherington

Your installation of our windows was superb at every stage from sale to survey, through to installation. Keep up the good work.

Mr and Mrs B - Tewkesbury

I had High-Tech windows and doors fitted throughout our property and at the time, after installation, I felt I had to write to you to say what a fantastic job your team of fitters had carried out. Well, it’s happened again!!!! I had an alignment problem with our patio doors and the locking mechanism was causing problems. I hardly had time to put the phone down before your technician had arrived and very professionally fixed the fault… What a fantastic service and company High-Tech is.

Mr A - Cheltenham

I have recently had a repair to the conservatory which I purchased from your company 12/13 years ago. Duncan March (Service Engineer) came along and assessed the situation and after a few weeks came to Winterbourne and affected a repair. Since then it has had a real test with the heavy rainstorms, and the conservatory was totally dry. I am so pleased with the efficient way your staff dealt with the situation and delighted when I was told there would be no charge especially with the guarantee no longer in operation. The Goodwill that goes along with such a gesture is tremendous

Mrs K - Winterbourne

I would just like to say how pleased I am with your exceptional product support and the professionalism of your staff. I had a small problem with a window that had been fitted fitted five years ago and this was fixed without any fuss within a few hours of my call to the Office. I don’t normally provide feedback to companies but just felt I had to let you know how pleased I was with your service . Many Thanks, Peter

Mr B - Gloucester

Sincerest thanks for the cheque for £50 sent to me on 30 March relating to me recommending you to Mr & Mrs E. Very happy to help; my wife and I remain delighted with our High Tech products and installation, and it has been a very easy task to recommend you to many other friends and neighbours.

Mr H - Gloucestershire

Thanks again for all of your (and Alan’s) help – it really has transformed our house and the whole experience of dealing with High Tech (as a customer this time!) has been excellent.

Mr T - Gloucestershire

Just wanted to say thanks for the speedy response to the roof problem on my 23 yo conservatory which I called about yesterday afternoon. Your guy did a great job this morning and I now feel we have a secure set of roof panels. A great service after all these years. Thanks again.

Mr H - South Gloucestershire

Thank you very much for the most impressive response to our broken window catch. Engineer fixed same day we rang you. Very impressed with your excellent service.

Mr L - Malvern

I would like to thank you for your help getting planning permission for my windows. It wasn’t the easiest thing in the world but you managed it. The crew who fitted my windows were helpful, polite, cheerful and cleaned up after themselves every day. I couldn’t have asked for a better team. The windows have transformed the house. I love the sashes but also the simpler ones on the back windows look lovely too.

Sally B -

I wish to say thank you for the efficient and timely way in which your two Engineers repaired the runner on our patio door this morning. They arrived on time, used a ground sheet to take care of the carpet and did a good job Thank you

Mr & Mrs B - Cheltenham

Your fitters Toby and David fitted new patio doors and two exterior doors for us on Monday 2nd October and what pleasant and efficient people they were too. We were highly surprised yesterday to be contacted by Toby who said that he had realised that they had not fitted some plastic caps(?) to the exterior doors – which we were completely unaware of – and could he come along and fit them. We of course agreed and within half an hour he arrived and fitted them. Now I call this customer service of the very highest degree. Most impressed. Would you please thank Toby and David. I also demand(!) that you pass on this message to their manager and to the Managing Director of your business. Thanks

Hugh & Bet C - Painswick

I have just been visited by Duncan of HiTech service department and want to give a recommendation for excellent customer care – he went beyond the remit of investigating a leaking roof to also spotting & rectifying a problem with the gutter.

Mrs W -

Excellent swift installation. Polite experienced fitters.

Mrs S -

Courteous, hard workers, pleasant to have around and the white lean-to makes a small room seem bigger.

Mrs H -

Just had 10 new windows fitted by the high tech team so pleased with the windows a big thank you to the guys who fitted them very professional and courteous cleaned up afterwards no mess left very pleased I would highly recommend this company

Mrs M -

This is the second time we have used High Tech windows and they were great again.
Great service from the sales team through to the guys who fitted our windows/doors.
Overall very pleased.

Mr A -

We are really please with the Warm Roof that was installed last year and now we have new windows, good prices friendly and helpful staff.

Mrs M -

Very good efficient service, polite staff and am very pleased with the product. Can certainly recommend this company.

Mr J -

The High-Tech team gave us excellent service and we are very pleased with the finished product.

Mrs D -

I Had a conservatory built by them 3 years ago…. brilliant service… aftercare and from start to finish very professional… would definitely recommend them.

Mrs O -

A Commitment to Excellence

We have built our reputation on exceeding our customers’ expectations.

We use our expertise and experience to select the product ranges that we believe represent the best combination of quality, style, technical superiority and affordability. It means you can have confidence that you are choosing products that will add the most to your home.